For context, my Instagram account was disabled and logged out on January 20, 2023. I tried to log in and was asked to send my verification (a selfie holding a piece of paper with my username), but Instagram was either unable to process it or decided to keep suspending it (whichever was true).
I tried to get in touch with Instagram support and the IG help centre, but I didn’t hear back, so I kind of gave up and let it go. I didn’t realise this until I was working on a campaign with a friend whose friend also had a problem with Instagram account previously. She advised me to send it to Facebook via email.
How do you email Facebook?
I searched online and found this YouTube channel on How to Contact Facebook Support and Live Chat after reading a tonne of articles and watching videos. The video focuses primarily on Facebook pages and profiles, not necessarily Instagram, but since both platforms fall under Meta, I figured I’d give it a shot. which I did.
Following are the steps 👇👇:
1. Go to Facebook Support page
Link : https://www.facebook.com/business/help/support/
Click 👉 Contact Advertising Support
2. Select the issue
In my case, I picked My ad account is disabled
3. Select the asset (your ad account)
4. Get Help 👉 Contact Support
In order to chat with the agent you need to contact support directly. Click on that Contact Support button.
5. Provide Info for further investigation
Fill in the column with information of why your account was disabled and such. Attach screenshots if necessary. In my case this is what wrote,
“I can’t run my ads account on my Instagram because my account was disabled for no reasons. PLEASE HELP”
Fill in your info and wait when the chat support is available to start the chat.
6. Chat with Agent
Here’s the crucial part. Make sure you answered the questions properly till you get the ‘Chat with Agent’ option.
Wait for a couple of minutes and Meta agent will begin the conversation with you soon.
That’s all! And within 48 hours I received an email from Meta Pro Team stating that my issue was resolved.
A short while later, I used the Facebook Account Centre to log into my old Instagram account, and, poof, it was still there😭😭. If my post was helpful, don’t forget to give it a follow! 👉 https://www.instagram.com/earghh/
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